Retail industry grows with AI

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Welcome back to this week’s essential AI reads for retailers and happy Thursday! Thanks for your continued readership 🙂 

Inside

• Retailers are doubling down on Conversational Commerce

• LVMH didn’t just buy a restaurant this week. Inside their AI priorities

• Why we switched email service providers

What Exactly is Conversational Commerce?

Conversational commerce is where online shopping meets cutting-edge tech, letting brands chat with their customers anytime, day or night. No more filling out those tedious online forms and waiting for a reply during business hours, or relying on companies that barely interact on social media.

The secret sauce to winning and keeping loyal customers is personalization, and it's all made possible with AI chatbots, messaging apps, and other smart automations.

What are the benefits of Conversational Commerce right now?

• Increased engagement

• Reduced abandoned carts

• Increased AOV

• Gather Useful feedback

• Build brand loyalty

You might be wondering, with all those advantages, why haven't more retailers embraced conversational commerce? The primary obstacle lies in the chaotic tangle of disorganized data. This previously would be a massive undertaking for a retailer to organize, but with this generation of AI, it’s never been easier. When we, GoCharlie, create data readiness for a retailer, they are able to unlock greater visibility into their business.

Has conversation commerce been on the roadmap for your company? Sign up for a demo with GoCharlie’s advanced e-commerce solutions.

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This Week’s Retail AI News

• Bernard Arnault’s addressed the crowd at VivaTech trade fair, "The start-up mentality is very close to our values: creativity, quality - it has to work, an entrepreneurial spirit and meaning…”. Proceeding to award 7 AI retail companies, showing a serious approach to the industry from the leading retail conglomerate.

• Retail Industry Leads the Way in AI, Outshining Other Sectors in Revenue and Growth (!!!)

• A comprehensive guide for using AI in digital advertising for the best results. (Get access to a free month of Charlie’s, Advertising Campaign Creator, when you refer 3 of your friends)

Just for fun:

Who is going to buy all of these makeup brands? (but seriously, can’t celebrities find something else to do?)

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